- Scheduling
Availability online is set 60–90 days in advance. If a future date beyond the online calendar is needed, please email us to check availability.
Service is generally available with a 2–3 hour lead time. If service is needed sooner, please contact us by phone, text, or email to confirm availability prior to booking.
- Appointment Timing & Delays
Clients are expected to be available at the scheduled pickup or delivery time. A courtesy reminder may be provided prior to the appointment, but the client remains responsible for being prepared and available during the scheduled service window.
DLVR allows a brief grace period for unexpected delays. Late arrivals, delayed communication, or inability to meet at the scheduled time may require the appointment to be rescheduled or moved to the next available opening to avoid disruption to other scheduled clients.
DLVR reserves the right to continue with other scheduled appointments if a client is unavailable within the agreed timeframe. Additional wait time, rerouting, rescheduling, or after-hours fees may apply when applicable.
A. Online Website Payments
Services booked through the website require payment at the time of booking unless otherwise stated. Appointments are not confirmed until payment has been successfully processed.
Clients are responsible for reviewing booking details prior to submitting payment, including pickup location, delivery address, contact information, date, and time.
B. Manual Invoicing
For custom requests, recurring services, business accounts, or manually quoted jobs, invoices may be issued directly by DLVR.
Invoices must be paid by the due date listed on the invoice. Unpaid invoices may result in cancellation, delayed scheduling, or refusal of future service.
DLVR reserves the right to require partial or full payment in advance for large orders, specialty requests, high-demand dates, or new clients.
- Cancellations, Rescheduling, Refunds & No Shows
Clients may cancel a scheduled service by contacting DLVR via phone, text, or email.
Cancellations made with reasonable notice may qualify for a partial or full refund depending on the circumstances and any work already completed.
Same-day cancellations, last-minute cancellations, or cancellations made after a driver has already been dispatched are non-refundable.
If a client is unreachable, unavailable, or fails to appear at the scheduled location within a reasonable timeframe, the appointment may be considered a no-show and non-refundable.
No-shows are non-refundable and may require a new booking and payment to reschedule service.
- Partnerships & Business Accounts
DLVR works with businesses, hotels, restaurants, event planners, convention attendees, and other commercial partners on a recurring or as-needed basis.
Partnership pricing, scheduling priority, payment terms, delivery procedures, and service expectations may vary depending on the agreement established between DLVR and the partner.
Businesses requesting recurring or large-volume services may be required to complete onboarding information, maintain a valid payment method on file, or sign a separate service agreement.
DLVR reserves the right to decline, suspend, or terminate partnerships at its discretion if communication, payment, scheduling, safety, or operational expectations are not met.
- Communication
Clients are requested to provide at least one reliable form of contact where they can be reached to confirm details or answer questions regarding their request.
Clients may be contacted via text message, phone call, email, or social media messaging.
If DLVR is unable to reach the client for clarification, confirmation, access instructions, or appointment coordination, the service request may be forfeited or canceled. Any refunds will be handled according to the cancellation and refund policy above.
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- Perishable Item Delivery
A recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect delivery information or if the recipient is not present.Only one delivery attempt will be made per order. DLVR is not responsible for: 1) Product delivered to an incorrect address supplied by the customer. 2) Product refusal. 3) Compromised quality due to prolonged outdoor exposure to the product. 4) Improper handling of the product by the customer.
For deliveries to hotels:
All deliveries will be made to the valet parking, for the customer to come and pick it up from the driver. The driver will not deliver orders to concierges, the bell desk, or to the room. We are not able to enter a room.
For deliveries to an office:
Please keep in mind the recipient’s personal schedule and the department we are to deliver to.
For deliveries to a home:
Please keep in mind the recipient’s personal schedule and possible gate codes (if needed).
For deliveries to a restaurant:
We will require the name and time of the reservation.